Diamond Price Match Guarantee
Generally, most of the value of a diamond ring or diamond jewelry depends primarily on the diamond itself. So naturally, we want you to be confident that the price of the diamond/s you purchase are the best possible.
In some instances, you may find certain diamonds displayed on our website or in our store, for sale elsewhere. While we always try to deliver the best diamond prices for you, we are happy to price-match diamonds. To take advantage of this diamond price comparison, you just need to provide details of the diamond along with a picture of the certificate you found at another retailer. Let our jewelry advisor know, and we will do our best to match the price.
There are exceptions and conditions to our offer. For instance, in the situation of an ‘exclusive’ purchase, or in the event that some stores artificially reduce the diamond price below the cost price as a strategy to generate interest from customers in the short term. We consider this a ‘no-holds-barred’ approach, and we’re not willing to extend our offer in this scenario. Therefore, in order to assure you of the transparency that we provide to you, we clarify the conditions of this offer as follows:
- Our price comparison offer is applicable for orders to a minimum of 50,000 baht or over (the combined value of diamonds and rings) and cannot be solely for diamonds.
- Please provide proof of offer details, a copy of a GIA certificate or a link to a web page showing the price, then send this information to our team to check.
- If we have already agreed with you a price match guarantee, this price agreement will be in effect for 24 hours as diamond prices may vary across the world economy.
- These price comparison terms cannot be used in conjunction with other discounts.
- This offer can be used for one diamond per client.
- Above Diamond reserves the right to refuse to price match adjustments in some cases. This often happens if we are unable to clearly confirm the details or if other stores set the diamond price lower than cost price. In this circumstance, we suggest you buy your diamonds from the store that offers the better price. However, we are happy to create diamond rings or diamond jewelry with diamonds that you bought elsewhere. In this situation, we have a safety guarantee of your own diamonds in every production process.
- If you buy diamonds independently of Above Diamond and commission us to make a ring, these must be combined into the same piece of jewelry, being shipped at the same time.
- We accept full transfer payments with the diamond and ring value combined.
- The terms of the diamond price comparison will be available prior to ordering.
- Prices offered by other stores must be a public offer. The offer cannot be a one-off discount that is given personally.
- Diamonds on display and sale elsewhere must be a retail outlet that has products ready to deliver at that price.
- Prices displayed by other stores cannot be artificially increased then discounted at the time of purchase as diamond prices may be adjusted according to economic conditions.
- Expired offers are not eligible.
- Diamonds ordered with the aforementioned conditions will not be eligible for a lifetime warranty.
- If you want to use the right to exchange diamonds with the Diamond Upgrade Program in the future, this is not applicable for new diamonds.
- Comparison prices for diamonds must be in the same currency.
- This condition is not applicable to fancy colored diamonds.
- Diamonds to be compared must have a GIA certificate that is less than 2 years old.
- Above Diamond’s price is the price of diamonds after all discounts are deducted. If other diamonds are to be compared, there are additional delivery price terms which will be included in the calculation.
- Diamonds from other stores that organize special promotions such as buy 1 get 1 cash back credit, discount coupons and various vouchers are not eligible for this offer.
- Other one-time discount promotions such as stock clearing promotion or a price reduction to liquidate a business are not eligible for this offer.
- In case of an incorrect bid or incorrectly reported details either from other stores or from Above Diamonds, this offer would not be offered.
- This offer is not applicable to prices from a pawn shop.
- This offer is only offered to those who have purchased diamonds for their own use or as a gift. Commercial purchases for sale or resale are not eligible for this offer.
- Above Diamond reserves the right to grant these conditions at our discretion.
- We reserve the right to change these terms and conditions without prior notice.
If you have additional questions about our Diamond Price Match Guarantee Policy, please contact us.