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Frequently Asked Questions

At Above Diamond, we frequently receive inquiries from our clients about their jewelry and our approach. To simplify things for you, we’ve compiled a list of the most frequently asked questions that we receive.

Diamond and gold quality

We believe that the diamonds used in your jewelry should be of the highest quality to ensure maximum sparkle and brilliance. For round diamonds weighing under 0.17 carat, including small decorative diamonds, we only use natural diamonds that are F color, VVS clarity, and have an excellent cut.

For round diamonds between 0.18 to 3.99 carats, we recommend our ABOVE IDEAL™ collection, which features beautiful diamonds with G to D color, VS2 to IF clarity, ideal 3 excellent cut, and hearts and arrows, with no fluorescence. These diamonds are pre-selected by us and are guaranteed to impress.

For round diamonds larger than 4 carats, we offer GIA, HRD, and IGI certified-diamonds to ensure you get a high-quality diamond that fits your budget. Don’t hesitate to contact us for expert advice and assistance in selecting the perfect diamond for your needs.

If you’re looking for higher quality diamonds to adorn your jewelry, we’re happy to help. Please contact us, and we’ll work with you to find the perfect diamonds to meet your specifications.

Browse our selection of certified diamonds

At Above Diamond, we take pride in our craftsmen who value creativity and authenticity in every step of their work. As a result, we place a high priority on the selection of gems and materials with a background and history.

For us, this means prioritizing the use of only natural diamonds that have not undergone a synthetic process. We have a policy against using artificial materials such as Cubic Zirconia or synthetic diamonds grown in a lab through CVD. Our commitment to our core values of design and authenticity is the reason our clients trust us.

Certainly! You can choose a diamond from our diamond listings page and then select according to either diamond quality or your budget. All of our diamonds are directly imported from one of the world’s largest diamond cutting sources that operate under strict ethical standards, and each diamond comes with a certificate and photograph.

Please note that ordering a diamond alone typically takes around 9-25 days due to the time it takes to import from abroad. We suggest checking with us regarding the diamond’s availability before making your selection to avoid any double bookings with other clients.

Browse our selection of loose diamonds

We use 18K, 14K, 9K gold or platinum to create all our custom-made pieces. Among Thais, the most popular choice is 18K gold, known for its durability and strength as it contains 90% pure gold (750 parts per thousand). It’s a great option for everyday wear and has its own intrinsic value. This material is also a popular choice for couples from around the world.

Find out more about our gold quality

We offer a variety of 4 gold colors for you to choose from, including 18K White Gold, 18K Yellow Gold, 18K Rose Gold, and our exclusive Above Diamond’s Vanilla Gold™, which is our signature blend. If you’re feeling adventurous, we encourage you to try something new and explore the unique beauty of our Vanilla Gold™ blend.

Find out more about our gold colors

Our most recommended gold option is our signature 18K Vanilla Gold™. This warm metal has a soft, sweet vanilla honey color that complements those with yellow-white skin. Following in popularity is white gold, a modern classic color that is well-known and loved. After that, we have rose gold and yellow gold as other options to choose from.

Ordering a diamond ring

At Above Diamond, we pride ourselves on creating all of our jewelry pieces by hand. This means that each piece is carefully crafted by our skilled team of over 10 craftsmen, who collectively have more than 25 years of experience. Our factory is located in Phra Nakhon (Ban Mo), which is the first and oldest diamond district in Thailand. Many of our craftsmen have previously worked for renowned jewelry brands from France and Italy, so you can trust that your piece is in the hands of experienced professionals.

Find out more about our story

Each piece at Above Diamond is handcrafted by a team of skilled artisans, which means that production time varies based on the complexity of the workpiece and our backlog of orders. Generally, it takes 2-4 weeks to produce a piece from the order date. We prioritize quality over speed, so please bear with us as we work to create your perfect piece.

You can view full details on this page:

Find out more about how we work

We are delighted to accept custom orders and bring your ideas and inspirations to life. We understand that jewelry is a personal expression, and we always strive to fulfill unique requests. Our team is always available to offer advice on the possibilities and practical applications of your requests to ensure the best possible end result.

There’s no need to visit our physical store as our online team is here to provide you with advice and help you place your order. Plus, we offer free worldwide delivery for your convenience.

Contact us to get free consultation from one of our experts

When you visit our Above Diamond store, you’ll be amazed by the stunning collection of over 200 diamond ring designs available for you to choose from and try on. Each of these designs can be fully customized to your liking, allowing you to create a truly unique piece that reflects your personal style. If you need guidance or inspiration, our expert designers are always on hand to provide a free in-store consultation and help you find the perfect design for you.

Contact us to book your visit

After we confirm your order, we will start working on the finished piece right away. Throughout each stage of the process, we will notify you promptly to keep you up-to-date on the progress of your order.

As each of our pieces is handmade and made to order, the final price can vary due to several factors, including the quality of the diamond you choose and the level of custom craftsmanship required to create a piece tailored to your specific finger size.

The primary factor affecting the price is the center diamond. If you select the 18K gold setting (White Gold, Rose Gold, Yellow Gold, Vanilla Gold™) with our recommended diamond specifications, GIA Certified, G to D Color, VS1 to IF Clarity, 3 Excellent Cut with Hearts and Arrows, None Fluorescence, the finished ring will have an estimated price as follows:

Plain gold band ring price: 9,000-25,000 Baht
Ring price for 0.2 carat (20 pointer) diamond: 25,000-40,000 Baht
Ring price for 0.3 carat (30 pointer): 35,000-65,000 Baht
Ring price for 0.4 carat (40 pointer): 45,000-90,000 Baht
Ring price for 0.5 carat (50 pointer): 70,000-130,000 Baht
Ring price for 0.6 carat (60 pointer): 95,000-160,000 Baht
Ring price for 0.7 carat (70 pointer): 120,000-220,000 Baht
Ring price for 0.8 carat (80 pointer): 155,000-280,000 Baht
Ring price for 0.9 carat (90 pointer): 180,000-350,000 Baht
Ring price for 1 carat or above: 200,000+ Baht

Keep in mind that the price can vary depending on other factors such as the quality of the diamond or any additional customizations you may require. Our team is always available to help you find the perfect piece within your budget.

We understand that selecting a diamond can be overwhelming for some people. It may take some time to fully comprehend its characteristics and qualities. Therefore, our expert jewelers are always available to assist and provide guidance. Please don’t hesitate to reach out to us if you need any help.

Contact us to get free advice in choosing your diamond

If you have antique jewelry pieces that you’d like to transform into new, modern pieces, our expert designers would be happy to offer you a free consultation. Feel free to get in touch with us to learn more.

Contact us to get free advice in redesigning your ring

We stand behind the quality of our work and offer a warranty card with every piece we deliver.

Find out more about our lifetime warranty

We understand that every person’s fingers are unique and can change over time. That’s why we offer a complimentary ring size adjustment for the first time within one year from the date of your order. This service ensures that your ring will fit comfortably and perfectly on your finger.

Find out more about our ring size guarantee

Payments, Shipping and Returns

To confirm your order, we require a deposit of 50% of the total value, which can be paid either in cash or through bank transfer. The remaining balance can be paid once the work is completed and ready for delivery.

We accept Visa, Mastercard, JCB credit cards for jewelry made with diamonds up to 3.99 carat without any additional charges. For purchases over 4 carats, please contact us to discuss payment options.

We understand that managing personal finances can vary based on individual circumstances. To make the process of ordering from Above Diamond more convenient for our Thai clients, we offer the option to pay for made-to-order pieces in installments. This installment plan covers orders with a value of up to 100,000 Baht.

Find our more about our finance plans

Above Diamond currently has 2 physical shop locations. You can see the details in contact us.

If you happen to reside in Bangkok, we offer a courier delivery service. For those living outside the city, we use Thailand Post or Kerry Express for delivery, and in both cases, shipping is free of charge. You can expect to receive your package within 1-3 days after dispatch.

Find out more about how your ring is delivered

No matter where you are located, you can easily place an order with Above Diamond, even if the delivery address is outside Thailand. We offer international delivery by Thailand Post or DHL Express, but please be aware that the delivery time may vary depending on the destination country. If you have any questions about shipping to your country of residence, please do not hesitate to contact us.

It is important to note that for international delivery, you may be responsible for import duties or other customs charges, which can be obtained from the relevant authorities in your country.

Find out more about international shipping

We take pride in building long-lasting relationships with our clients and being a part of their journey through life’s milestones. To commemorate a special event in the future, you may want to give or invest in a special gift, such as a larger diamond ring. With this in mind, we offer the opportunity to exchange your jewelry for a future upgrade, whether it’s to increase the size or quality of the diamond.

Find out more details about our Diamond Upgrade Program

Other questions

The addition of a personal touch can make your diamond ring even more special. That’s why we offer a free engraving service to add your name or a meaningful message to your ring. This is a small gesture from us to make your experience with Above Diamond even more special.

See the engraving page for more details

We take pride in our premium, custom-made ring boxes, which are crafted entirely by hand. The exterior is lined with soft leather, finished in a natural red wine color that is highly durable. When you open the box, you will find natural velvet in a classic vanilla color that is unique to Above Diamond. To protect the leather box, it is wrapped in an elegant, matte white card box.

Find our more about our gift box packaging

To ensure the longevity and value of your diamond jewelry, it’s important to keep it clean and in pristine condition. Thankfully, this can be easily achieved at home.

How to clean your ring

If you’re interested in ordering wedding rings from Above Diamond, we would be delighted to assist you. Simply reach out to us and we can discuss the best options for your rings, as well as arrange for secure and discreet shipping to your location.

At Above Diamond, we take pride in providing the best possible price for our clients. We believe in building a solid reputation based on the quality of our work, and we avoid unnecessary expenses that would raise the cost of our services.

Our approach has always been to focus on delivering classic, high-quality pieces that remain contemporary and relevant. We believe in offering an honest and fair price from the outset, which eliminates the need for promotions or sales gimmicks. Our clients can trust us to provide exceptional workmanship, top-notch materials, and transparent pricing.

It is not necessary to make an appointment beforehand, as we always welcome walk-in clients. Whether you decide to order immediately or simply want to browse, we are ready to provide you with a personalized experience.

View our map here

If you have questions related to public relations, please contact us.

Contact our public relations team

We welcome those who share our vision and have a passion for jewelry to join the Above Diamond team.

Find our more about our careers

Need help completing your order?

Get in touch with one of our diamond specialists.

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