Terms and Conditions

Welcome to the Above Diamond website [https://abovediamond.com] (“Website”). These Terms and Conditions (“Terms”) are provided by Above Diamond (“we,” “us,” or “our”) and govern your access to and use of the Website, as well as any services, products, or interactive features available on the Website (collectively, “Services”). By using the Website, you agree to abide by these Terms, along with our Privacy Policy and Cookies Policy. If you do not agree to these Terms, please refrain from using our Website.

1. Access and Use of the Website

• Eligibility: You must be at least 18 years old to use our Website or have parental or guardian permission.
• Account Information: Certain Services may require you to create an account. You agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and are liable for activities under your account.
• Website Modifications: We may alter, suspend, or discontinue any aspect of the Website without notice or liability.

2. Intellectual Property Rights

All content on the Website, including text, images, logos, graphics, and software, is owned by Above Diamond or used under license. You are prohibited from copying, distributing, reproducing, or creating derivative works based on this content without our prior written consent. Unauthorized use may result in termination of access and potential legal action.

3. Products and Orders

• Product Information: We strive to present accurate product descriptions; however, we do not guarantee that all information is error-free. If a product received differs significantly from its description, you may contact us to review its condition under our Refunds and Returns Policy.
• Pricing: Prices are subject to change without prior notice. Errors in pricing will be corrected as detected, and we reserve the right to cancel orders in cases of incorrect pricing.
• Payment: By submitting an order, you authorize us and our payment processors to charge the selected payment method for the total amount of your order, including taxes, shipping, and applicable fees.
• Order Acceptance: Submission of an order does not imply acceptance. We may decline orders due to inventory limitations, verification issues, or other considerations. If an order is canceled after payment, we will issue a full refund.

4. Shipping and Delivery

• Shipping: We ship domestically and internationally, using trusted carriers. Shipping fees and delivery times depend on your location and the service level selected at checkout.
• Insurance and Risk: All shipments are fully insured. Risk of loss passes to you upon delivery. Please ensure availability at the delivery location to accept the shipment or arrange for secure pick-up.
• Delivery Issues: If delivery is delayed or fails due to external factors beyond our control, we will notify you, but we are not liable for such delays.

5. Refunds and Returns Policy

Each piece of jewelry from Above Diamond is custom-made to order, reflecting our dedication to quality and artistry. As such, we do not offer standard returns or exchanges on items unless a product is found to have a manufacturing defect.

Manufacturing Defects: If you believe your item qualifies for a return or refund due to a manufacturing defect, please follow the process below:

1. Contact Us: Reach out through our contact form or via email to start the process. We will assess whether the item qualifies for an inspection, which can be arranged either through secure mail or by drop-off at one of our showrooms.
2. Return Preparation: Package the item in its original packaging along with the packing slip, any certification, and your contact details. Use appropriate shipping materials, as damage caused by improper packaging may affect any potential refund eligibility.
3. Shipping Fees: Clients are responsible for shipping fees to return the item for assessment. If the item does not meet our criteria for a manufacturing defect, the client will also be responsible for return shipping fees to have the item sent back.
4. Inspection and Refund Processing: Our team will inspect the item to verify the defect. If the item qualifies, we will cover repair or replacement costs and refund the return shipping fee. Refunds are processed to the original payment method and typically take 3-7 business days once approved.

For more details, please review our complete Refunds and Returns Policy.

6. Product Warranty

Above Diamond offers a limited warranty on all jewelry, covering defects in materials and craftsmanship. This warranty does not cover damages resulting from misuse, unauthorized repairs, or negligence. For additional warranty details, please contact our customer support.

7. User Contributions and Reviews

You may submit reviews, comments, or other content to the Website, provided the content is not illegal, defamatory, or otherwise harmful. By submitting content, you grant us a non-exclusive, perpetual, royalty-free license to use, modify, or display the content in connection with the Website. We reserve the right to remove inappropriate content.

8. Limitation of Liability

To the fullest extent permitted by law, Above Diamond disclaims all warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or Services.

9. Indemnification

You agree to indemnify and hold harmless Above Diamond and its affiliates from any claims, damages, costs, or liabilities arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

10. Links to Third-Party Sites

Our Website may contain links to external websites. These links are provided for your convenience only, and we do not endorse or control these external sites. We are not responsible for their content or practices.

11. Modification of Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect upon posting on this page. Continued use of the Website following any modification constitutes your acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Thailand. Any disputes arising from or related to these Terms or the use of our Website shall be resolved exclusively in the courts of Thailand.

13. Contact Information

If you have questions regarding these Terms or need assistance, please contact us:

Above Diamond
Email: care@abovediamond.com
Phone: +66 80-964-6654
Address: 229 Fuangnakorn Road, Wangburapapirom, Phranakorn, Bangkok 10200, Thailand

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.